Refund & Cancellation

Introduction

This Refund & Cancellation Policy applies to all services offered by Tekbyt, including web design, web development, product design, full-stack development, MVP development, branding, and related digital services.

1. General Policy

Due to the nature of digital services and time-based work, all payments made to Tekbyt are generally non-refundable once work has commenced. Each project involves dedicated planning, strategy, design, and development resources that cannot be reversed or reused for other clients.

2. Project Deposits

All projects require an upfront deposit before work begins.

• Deposits are non-refundable
• Deposits secure project scheduling and resource allocation
• Work will not begin until the deposit is received

Delays in providing required information may affect project schedules and delivery dates.

3. Cancellation by Client

Clients may request to cancel a project at any time.

If a project is cancelled:

• The client is responsible for payment of all work completed up to the cancellation date
• Any deliverables completed before cancellation remain the property of Tekbyt until full payment is received
• No refunds will be issued for completed or in-progress work

4. Cancellation by Company

We reserve the right to cancel or pause a project if:

• The client fails to provide required materials or feedback
• Payments are delayed or unpaid
• There is misuse, abuse, or violation of agreed terms
• Communication is consistently unresponsive

In such cases, the client will be billed for work completed up to that point.

5. Refund Eligibility

Refunds are only considered in limited circumstances, such as:

• Duplicate payment errors
• Billing mistakes caused by the Company
• Failure to deliver services as explicitly agreed in the signed scope (evaluated case-by-case)

Approved refunds, if any, will be processed after deducting costs for work already completed.

6. Scope Changes & Revisions

Refunds are only considered in limited circumstances, such as:

• Duplicate payment errors
• Billing mistakes caused by the Company
• Failure to deliver services as explicitly agreed in the signed scope (evaluated case-by-case)

Approved refunds, if any, will be processed after deducting costs for work already completed.

7. Milestone-Based Projects

For projects divided into milestones:

• Each milestone is billed separately
• Payments for completed milestones are non-refundable
• Work proceeds only after milestone approval or payment confirmation