About the Project

VEM is a service management platform designed to help customers purchase hour-based service packs, schedule services, track usage, and review their history. The admin side gives teams a clear way to review requests, approve services, monitor package hours, and manage customer activity from one dashboard.

Web Dashboard

Service Management

Customer Portal

Challenge

The main challenge was making hour-based service packages easy to understand for both customers and administrators. Users needed a clear way to see remaining hours, schedule services, review past activity, and buy more hours, while admins needed simple controls for approvals, status changes, and customer management.

Our Process

Discovery

We explored customer journeys, service package rules, approval steps, and admin workflows to define the core dashboard structure and user actions.

Deliverables

User Needs

Business Goals

User Flow

Research

We reviewed service booking, membership, and customer portal platforms to understand effective patterns for package usage, status tracking, and scheduling.

Deliverables

Competitors

UX Patterns

Market Study

UI/UX Design

We designed a clean interface with clear status cards, package progress, customer details, simple actions, and easy-to-scan service history.

Deliverables

Wireframes

UI Design

Design System

Web Dashboard Development

The platform experience was structured around service packs, customer accounts, scheduling, hour tracking, approvals, history, and profile management.

Deliverables

Web App

CRM Workflow

Task Management

QA & Testing

We reviewed package states, approval flows, scheduling actions, hour usage, profile details, and history to keep the experience consistent and easy to follow.

Deliverables

Usability Test

UI Testing

Bug Fix

Results

The final platform gives customers and admins one organized place to manage service packages and scheduled work. Customers can track remaining hours, schedule services, review history, and manage their profile, while admins can review, approve, reject, and monitor service activity with clear status controls.

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Our Approach

We focused on making service usage easy to understand at a glance. Clear hour tracking, status labels, progress bars, focused actions, and separate customer and admin views help both sides manage services without unnecessary complexity.

Technologies

Figma

React

Tailwind CSS

5/5 Review

“VEM gave us a much clearer way to manage service hours, customer requests, approvals, and scheduling. Customers can quickly understand their active packs, while our team can track service activity and update statuses from one organized dashboard.”

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Vem Team

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Whether you run a SaaS startup, a healthcare practice, a real estate business, or a growing service company, if you need a design and engineering team that ships well and stays in the relationship, we'd love to chat.
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Web Design

Product Design

Brand Identity

Mobile App Design

Web Development

MVP Development

Full-Stack Development

AI & Automation

A Dashboard For Service Pack & Hour Management

About the Project

Challenge

Our Process

Discovery

Research

UI/UX Design

Web Dashboard Development

QA & Testing

Results

Our Approach

Technologies

Other Case Studies

Working on something? Let's talk.